After interviewing a number of agents to manage our property we met Melinda Beattie from Henzells Mooloolaba. Our first impressions were of a very friendly and professional agent. From that first meeting we knew that we would entrust our property in her hands. Since listing the property with Melinda nothing has been too much of a hassle for her to organise. Things that in the past we have had to organise have been dealt with by her and in her words, “it’s all part of the service!!” Our first impressions have been confirmed time and time again. Melinda conducts herself in the utmost professional manner. Anyone looking for a property manager could not go past choosing Melinda from Henzells Mooloolaba.
Martin and Kylie of Alexandra Headland, QLD
Considering the current market, we have done very well. I very much appreciate all your hard work. You were always looking for new ways to promote the sale of the warehouse and clearly it worked. From first being listed in late May to sold and settled in early November at a price that was realistic is a very good result.
Hi Karen, just wanted to send you an email Karen and thank you for your professionalism in handling Karyns property.
I have dealt over many years with property agents that make many promises about service but never carry out the promises, but I have found in you a very professional young lady and we appreciate you very much.
- That was the most enthusiastic talk of the conference. Keep setting yourself up for the tide that will turn. Well Done! Steven Devine of Devine
- Very entertaining, very informative, good luck with your new brand and your coming expansion. Michael O’Sullivan of Prudential.com.au
- Thankyou very much for your presentation on keeping it simple. Your comments were greatly appreciated. Well done, Rob Ockerby WA of Ockerby Real Estate
- Congratulations on your award. What a passionate, enlightening presentation. Well done and thanks. Craig Kerr of Maggie Dixon Real Estate
- Short, simple and lots of fun! Thanks Greg, love your stuff. Graham Lester of Maggie Dixon Real Estate
- Thank you for the idea of brining horses to the industry (and your ads!) What a brilliant idea. Everyone loves horses, it is so different; as you said. Brought a big smile on my face. Joy Florence Caruette of Property Starts
To whom it may concern,
We would like to take this opportunity to thank Cathie Reid and her team for their professional way of marketing our home.
We were kept informed at every step of the process, and given information on every open for inspection.
We enjoyed Cathie's sense of humour and appreciated her valuable help with our sale and advice on our purchase of our new property.
Cathie and Henzells Team
We just wanted to let you know how much we appreciated the efforts of you and your team in securing the sale of our house, especially given the current tough selling environment.
We especially appreciated your team’s advice, assistance and regular updates which informed us of our situation, our options and likely outcomes, attended to our best interests and allowed us to maintain control of all decision making. Your “no nonsense” approach was exactly what we were looking for - and what we experienced.
We look forward to future dealings with you and your team in the future.
A quick email of thanks to your organisation for the excellent rental service offered by Kristy, Gail and Heidi; and the equally professional sales work of Cathie. I have been consistently impressed by your team and would have no hesitation in utilising, or recommending, their courteous, prompt and professional real estate services in the future. Cathie could not have been more helpful in securing the sale of my Maroochydore property, which settled today without fuss.
Well done to all and thanks again.
Benjamin B. Spurgin
Legal Practitioner Director
To Whom It May Concern:
It has been my pleasure to be associated with Cathie Reid of Henzells Real Estate Mooloolaba.
Cathie has not only conducted herself in a truly professional manner but also been totally human. She has made an exacting, traumatic and emotional experience bearable by reducing the stress. At every turn she has been there for me with a hand on my shoulder, a hug when needed and lots of laughter, all whilst carrying on with her professional duties.
Being of advanced years and a widow, with family scattered this delightful person is a breath of fresh air that restores ones’ faith in human nature, goodness and kindness.
I am honoured to recommend Cathie to any person who has the need for her services.
Yours in truth
I found Cathie Reid to be more than helpful throughout the whole sale process, starting from the initial meeting to discuss what would be the best way to market my property, then on to the open days in which she showed a number of clients through the house over several weekends, and at the end of each session she made a point of reporting all feedback including what concerns the clients may or may not have had.
Then on to the sale itself, I was well informed throughout the whole process, given the appropriate paperwork to make the whole transition very smooth. Cathie also went as far as to do extensive research to find myself a new property to move into.
I have no hesitation in saying the Cathie in most instances did more than what would have been deemed reasonable to make the sale of my property a pleasant experience.
Well done on your great response time and customer service - I will definately refer people to you.
Just thought I would let you know how impressed I am with your staff. They have been so efficient and helpful with the selling and leasing of our unit at Tawarri it is refreshing. Please pass on my thanks to the girls for the great work they do for yourself and your clients.
Hailee is a fully licensed real estate agent … she is very successful within our leasing department .. she is also the PA to Greg Young the owner of the business and works alongside Greg with commercial projects.. she is very reliable, diligent and exceptional with the marketing and setting up of your listing… She thinks outside the circle for ways in which to promote your property during a quiet market…
I really appreciate your exceptional efforts with this and all the other matters with the property.
You, Kristy, Ebony and all the team at Henzells Property Management do great work.
Auction - Saturday 28 August 2010
Firstly we would like to thankyou for carrying out *The Auction* last Saturday 28 August 2010 of our apartment.
Your professionalism, assistance given was greatly appreciated by my wife Judy and myself. We also noted the willingness and help offerred by members of your staff also their smart appearance. Comment was made to us by our friends and others present at the Auction how impressed they were on the professional
manner in which the Auction was carried out.
We would also like to express our thanks to *Barry Fisher* Real Estate Agent working on our behalf - his kindness willingness to help and pleasant manner again has been greatly appreciated.
Once again please convey our thanks to members of your staff and we look forward to a successful sale of our apartment.
Yours sincerely Judy and David Brice
Many Thanks for your help, you were an excellent help.
I recently purchased a property in Mooloolaba that was listed by Henzells’s – the sale was managed by Laura Vaisnys.
I wish to let you know that Laura was fantastic throughout the whole, and at times, lengthy process. Her attitude was always friendly, courteous and positive. She was prompt in attending to queries or requests for information and was always willing to take calls and discuss any issue. Her ‘can do’ attitude, without a hint of pressure, was very refreshing.
I have brought and sold properties on a number of occasions over the years and would have to say that Laura has been the easiest and most enjoyable agent to have dealt with. I have no doubt she is a great asset to your team and should I be in a position to buy or sell in the future, I would immediately contact Laura.
When Geoff Ryan returned to reignite his career in real estate, the timing was impeccable as we had a property to sell and Geoff was an obvious choice given his years of experience and credentials.
I was pleased to find that all of the drive, determination, professionalism and energy that made Geoff so successful in real estate in the past were quickly revived by Geoff when he returned to real estate after an absence of several years. I was not so much impressed by the fact that Geoff sold our property at a reasonable price, but the fact that Geoff was so conscientious of his attention to detail, his strong communication and superior negotiation skills, and the fact that he was more than happy to go beyond the call of duty – even to the point of capturing cows that escaped from the property on more than one occasion!
I would have no hesitation in recommending Geoff to anyone looking for a true professional to sell their property.
Re: Tender Sale
We just write to thank you for the successful completion of the sale of our property before the close of the tender date. On the 12th of April, after asking for marketing proposals from a number of different local agents, we chose your office to plan our sales program. We have to say that the fact the ‘local identity’, Geoff Ryan was becoming associated with your business just at that time was an influencing factor in our choice.
And we were not disappointed. We had met Geoff on a number of occasions over about ten years, during his time working for Juniper and the Reed Group. He always came across as very professional and seemed to have a good ‘negotiating manner’.
Given that we were leaving for our home in Europe just six weeks after the starting date, with you’re, and Geoff’s advice, we decided to start the advertising campaign on 1 May for just four weeks, thus leaving us a narrow window in the event of a sale to finalise the Contract before our departure.
Thanks to Geoff’s very professional approach to the handling of the four ‘open inspection days’ (plus one evening ‘drinks and canapés by invitation experience’, capably handled with the voluntary help of Geoff’s wife Dianna) - everything went very smoothly.
We were particularly impressed by the way Geoff took in all the details of the ‘extras’ and ‘features and benefits’ of our particular apartment. Geoff took the time to really understand why we loved our apartment, and thus why we thought it would be a great buy for any new owner. He even learn’t how to use our complex entertainment systems.
He was also willing to schedule the time needed to do two open for inspections each Saturday, giving buyers more options, as well as staying on with the prospective buyers for more than the scheduled one hour, giving people time to absorb the ‘qualities’ of the property.
The end result of this ‘professionalism’ is that we were presented with an unconditional contract, which we accepted, and now we only have the challenge (which we will arise to) of moving within two weeks of signing. Also, Geoff introduced us to the buyers and enabled the start of further ‘friendly negotiations’ to have the buyer purchase some of our furniture, which would no longer suit the design of our new (smaller) property. He then quietly backed off and left us to reach agreement by ourselves, which suited the buyer and us. This is a good result for all, including the buyers who are delighted with their purchase.
As a result, we would have no hesitation in recommending the office of Henzells of Mooloolaba to any prospective sellers in our area, including those owners of luxury or expensive apartments. Other agents may lay claim to the luxury end of the market as belonging to them, but you have shown that this is not necessarily the case.
Having purchased a property through Laura Vaisnys from Henzells Real Estate Mooloolaba three years ago Laura was our natural choice of agent to also handle our recent sale.
Laura “ticked all the boxes” that we felt we needed in an agent which were: Pro active and high level of activity.
Laura held open homes on a regular basis and worked hard to get as many people through the property as possible where other agents seem to wait for enquiries to come to them.
High level of Communication
Laura always presented us with good advice and kept us very well informed about the marketing plans, advertising, open homes and phoned us regularly to let us know the status of potential buyers.
Relationship with On-Site Managers
Our property is a unit in block of 30 with on site management and at all times Laura worked very closely with the site managers, gained their respect, confidence and total support.
Laura closed a sale and presented us with a contract and we would thoroughly recommend her as the most professional agent we have dealt with and would certainly engage her again in any future real estate transaction in Mooloolaba.
Just want to say BIG THANK YOU to you and owners for arranging the fan for bedroom. It is very much appreciated. I would like to to pass on our Thanks to the owners it`s great to have owners who look after tenants needs. We all love it here and hope we can stay on long term, its such a lovely feel good home and we feel very grateful they choose to let us live here.
Thanks so much for your help, sounds like a real problem with the tenant there. Really want to say thanks again for your help, warmest regards Mark
Can I thank you for the great work at today's hearing which saw a satisfactory outcome. Move over Rumpole..as a veteran of the courts I thought your advocacy was up there with the best. Tanya your thorough preparation paid off. Again congratulations and many thanks to you both.
Quite simply put - Karen and her team make owning commercial property on the Sunshine Coast a viable investment.
Without a doubt the single biggest improvement in my investment has been the management switch to Karen. She has been delivering great results when my previous managers were only delivering excuses. Being a non resident investor, if it were not for Karen, I would have probably exited the commercial real estate market by now. Talk to you soon.
Thank you very much for your professionalism as our rental agent. We appreciate your promptness in helping us with finding a house and the quick responses we have had from you to fix the routine problems. We would certainly recommend you to friends and family who may need your services.
On walking into your office on Friday, I was impressed with Karen Stehr. Although she could not help me directly, she took the time to give me directions, comments on the area and an overall insight into business on the sunshine coast. As a business owner myself, I felt the need to let you know what an asset she appears to be for your business. I look forward in conducting future business dealings with you, seeing that you have such fine employees such as Karen.
I can only imagine what you have to put up with during the course of the day with unsettled tenants. If only people would just pay their bills, wow, how simple things would be! By the way, thanks for looking after my house. Chat soon. Rob.