Tenant Services

Please take a moment to read the following information. There are just a few things you should know.    If you have any queries please give one of our experienced property managers a call.

Rental Applications

Each person will need to complete an Application Form. You will be required to provide sufficient documentation to meet a 100 Point Identification Check. Please bring copies of the documents with you.

You will also be required to supply the following:

Evidence of a source of income from which the rent will be paid. If you are not working, you will need to supply documents e.g. letter from parents stating the amount of financial support and frequency it is paid, documents from Centrelink or, Austudy, and personal bank statements.

A list of 3 personal referees and their daytime contact numbers and e-mail addresses. Talk to your referees first for their approval to ensure they will be available, when the property manager contacts them for a reference.

Delays in processing applications can occur if referees are away on holidays etc and not contactable.

Condition Report

Very important form when moving in. It has to be filled out by the tenant and agent so we both agree to the condition of the property. Please return to us within 3 days of moving in. At the time of vacating, you will be required to complete an exit condition report that will compare with the ingoing condition report.  Please be very detailed as anything you do not complete on the form upon entry you will be required to rectify upon your exit.

Electricity / Phone

It is your responsibility to have electricity, gas and telephone connected in your name and to have the account finalised when you vacate.

Tenant of the Month

Every month at Henzells Central Sunshine Coast we select a ‘Tenant of the Month’.  If you are selected you will receive two complimentary movie tickets and a printed certificate.  The criteria for this award is that you maintain your rent in advance at all times and keep your property neat and tidy.

Maintenance

We ask that you report by completing our repair request form any matters requiring repair or maintenance immediately to avoid the risk of injury to visitors or damage to the rented property. Any maintenance problem arranged by the tenant outside our normal business hours will be at the tenants cost unless it is proven to be an extreme emergency. The only type of maintenance that will be dealt with over the phone is "Emergency".

Excess Water - If Applicable on Lease Agreement

According to your Tenancy Agreement you are responsible for payment of excess water usage at the property. Anything over 175 kilolitres is your responsibility. Should the property you rent be a certified Wells 3 Rated Property you will also be required to pay for all water usage on the property.

Breaking Lease

If you are breaking the Tenancy Agreement before the expiry date please contact your property manager for information on costs and obligations for breaking your lease. You will be required to maintain the property and rent until a new tenant is secured.

Vacating the Property

If you intend to vacate the property on the date listed on your Tenancy Agreement or after the expiry date, please complete the Notice of Intention to Leave Form and ensure your property manager receives it at least two weeks before the date you intend to leave. Please also refer to our moving checklist.

Occupancy

Only the people originally included on your application and approved by the owner are allowed to reside at the property permanently. If a new tenant wishes to replace an existing tenant you must inform your property manager and complete the “Changes to Tenants on the Tenancy Agreement Form” and send to your property manager BEFORE the change occurs. You will also be required to complete a “change of shared bond” form which will remove the old tenant and place a new tenant with the Residential Tenancies Authority.

Contents Insurance

Please be aware that the Lessor's property insurance does not cover your personal belongings and it is in your interest to obtain contents insurance in case of damage or theft.

Rubbish

Must be placed in the bins provided.  Rubbish placed in boxes or bags will not be collected by the Council and this then can cause a health problem. It is your responsibility to arrange removal and or collection of your rubbish.

Pictures

Do not use Blu-Tack or sticky type substances to hang or place pictures on the wall as removal of these items usually causes damage to the walls. If no picture hooks are in the premises please contact us to arrange for approval by the Lessor.

Pets

Unless a pet is specifically APPROVED on your lease, pets will not be allowed without prior approval. Please note that in unit complexes the Body Corporate By-Laws do not allow pets.

Gardens

You are responsible for the lawns and gardens unless specified beforehand. This means watering, weeding, trimming and mowing.  Also be aware, that if vehicles are being parked on grassed areas, the condition of the lawn is to be bought back to original condition if and when you terminate the tenancy.  This can be very costly, so please keep this in mind when parking on grassed areas not designated as parking.  In all circumstances we would advise DO NOT PARK ON GRASSED AREAS.

Property for Sale

If during your tenancy the property goes up for sale, don't worry! You cannot be requested to leave at a moments' notice. If you are under a lease you are there for the term of that lease . If you are not on a lease the owner has to give you 2 months notice to vacate the property without grounds or 30 days to vacate if the property has sold.

Keys

We usually have a spare set of keys in the office. Should you have lost your keys or have locked yourself out you may collect our set during office hours. After hours our recommended locksmith can be contacted at your cost.